Terms & Conditions

By creating an account with Shappio, you confirm that you have read and understood the following terms and conditions of Service.

BY USING SHAPPIO'S SERVICES, YOU ACKNOWLEDGE AND AGREE TO COMPLY WITH ALL THE TERMS OUTLINED IN THIS AGREEMENT. PLEASE REVIEW THIS AGREEMENT CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS AND REMEDIES.

The Agreement between Shappio, an ecommerce software brand of Shappio ("Shappio" or "us"), and the User ("User") is effective upon electronic acceptance of the Terms of Service. By signing up for the Shappio Service ("Service"), you agree to be bound by the Terms of Service outlined below. Please note that any new features or tools added to the Service will also be subject to the Terms of Service. Shappio reserves the right to update and modify the Terms of Service by posting changes on the Shappio website. We recommend checking the Terms of Service regularly for updates or changes that may affect you.

Shappio authorized partners ("Partner" or "Reseller") are companies that have official partnerships with Shappio and are allowed to sell Shappio services. You can find Shappio-authorized partners on the official Shappio website (www.Shappio.com). Some terms of Service may not directly apply to customers of Shappio partners/resellers, as explicitly stated with those specific terms. However, all other terms apply to customers of Shappio partners/resellers.

Account Terms

  1. To complete the signup process, you are required to provide your full legal name, current address, valid email address, and any other information that may be necessary.
  2. It is your responsibility to keep your password secure. Shappio cannot and will not be held liable for any loss or damage resulting from your failure to maintain the security of your Account and password.
  3. Using the Shappio service for any illegal or unauthorized purpose is strictly prohibited. Furthermore, in using the Service, you may not violate any laws in your jurisdiction, including but not limited to copyright laws and the laws of your respective country.
  4. You are solely responsible for all activity and content, including data, graphics, photos, and links, that are uploaded under your Shappio account.
  5. Transmitting any worms, viruses, or any code of a destructive nature is strictly prohibited.
  6. Shappio may suspend or terminate your Account if you engage in any conduct that Shappio believes, in its sole discretion, violates any provision of this User Agreement or is harmful to the interests of Shappio, its users, or third parties.

General Conditions

Before becoming a member of Shappio, you must agree with and accept all of the terms and conditions outlined in this User Agreement.

  1. Shappio reserves the right to change or terminate the Service, or any part of it, at any time without prior notice.
  2. Shappio reserves the right to decline to provide the Service to any individual or entity, for any reason, at any time.
  3. You acknowledge and agree that your use of the Service is at your own risk and that the Service is provided on an 'as is' and 'as available' basis, without any warranty or condition, express, implied, or statutory.
  4. Shappio does not provide any warranty or guarantee that the Service will be uninterrupted, timely, secure, or error-free. You acknowledge and agree that the Service may be subject to downtime or other interruptions.
  5. Shappio does not warrant or guarantee that the Service will provide accurate or reliable results, and your use is at your own risk.
  6. We reserve the right, but are not obligated, to remove any Content or Accounts that contain content that we determine, at our sole discretion, to be offensive, defamatory, threatening, pornographic, libelous, obscene, or violates any third party's intellectual property or these Terms of Service.
  7. Shappio does not guarantee that the products, services, information, or other materials obtained through the Service will meet your expectations or be free from errors. We are not responsible for any damages or losses resulting from their use.
  8. You agree that Shappio shall not be liable for any damages arising from the interruption, suspension, or termination of the Service, including, but not limited to, direct, indirect, incidental, consequential, special, or exemplary damages, whether such interruption, suspension, or termination was justified or not, negligent or intentional, inadvertent or advertent.
  9. Shappio and our suppliers shall not be liable for any damages whatsoever, whether direct, indirect, incidental, consequential, or otherwise, arising out of or in connection with the use of our site, services, or this agreement, even if we have been advised of the possibility of such damages.
  10. You can access technical support through email and chat channels if you have a paid account. Please note that we do not provide support to free account holders.
  11. The Service, including all of its features and functionality, is the property of Shappio and is protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without Shappio's express written permission.
  12. Any form of abusive behavior, including verbal or written abuse, threats, or acts of retaliation directed towards Shappio customers, employees, members, or officers, is strictly prohibited and will result in the immediate termination of your Account.
  13. You own all material you upload to the Shappio service, and we do not claim any intellectual property rights over it. You can delete your Account anytime to remove your content from the Service.
  14. Uploading images and item description content to Shappio constitutes your agreement to allow Shappio to display and store the content and permit other internet users to view them. Furthermore, you acknowledge that Shappio has the right to review all content you submit to their Service.
  15. Shappio's failure to exercise or enforce any right or provision of the Terms of Service does not mean that they waive their right to implement it in the future. The Terms of Service represent the complete agreement between you and Shappio and govern your use of the Service, replacing any prior agreements between you and Shappio (including earlier versions of the Terms of Service).
  16. Shappio does not pre-screen content uploaded to the Service, and as a result, you understand that some content may be inappropriate, offensive, or inaccurate. However, Shappio reserves the right to refuse or remove any content available through the Service at its sole discretion.
  17. Shappio offers a range of Themes that you can use to customize the look of your store. If you buy a Theme, you are licensed to use it on a single store only. Selling or transferring the Theme to another person's store on Shappio or any other platform is not permitted.
  18. Shappio retains the right to feature the Shappio or Shappio logo in the footer of your Shappio store. You are prohibited from removing the Shappio logo from your website footer without receiving written approval from Shappio, as stipulated in our terms of Service.

Cancellation and Termination

  1. You have the option to cancel your Shappio account at any time by sending an email to us. If you are a customer of a Shappio partner, please get in touch with the partner directly to cancel your Account.
  2. When you cancel your Account, all your content will be promptly deleted from the Service. As this process is irreversible, please be sure that you wish to cancel your Account before doing so.
  3. Fraud: Shappio reserves the right to suspend or terminate your Account if we have reason to believe that you have engaged in fraudulent activity in connection with the site. This may include activities proven through a conviction, settlement, insurance or escrow investigation, or other means.

Privacy

By using our Service, you agree that Shappio and Third Party Services may collect, access, and use specific data related to Users and End Users, such as their activities and navigation through the Shappio Services and User Platforms. To access particular features of the Shappio Services, we may require or collect personally identifying or identifiable information. We recommend that you review our Privacy Policy and the policies of Third Party Services regularly to understand our data collection and usage practices.

Misconduct and Abuse

The Shappio Services may expose you to User Platforms, User Content, or Third Party Services from various sources, which may be inaccurate, offensive, objectionable, or illegal. By using our Service, you waive any legal or equitable rights or remedies you may have against Shappio concerning such content.

If you encounter any inappropriate or unlawful activity by a User or Third Party Service, please report it to us immediately using this form. Please note that your report will not impose any responsibility or liability on Shappio. We may consider your report at our sole discretion, including whether to act on it, require further information, or refrain from taking any action.

Payment of Fees

The following payment terms and conditions for customers of Shappio partners may differ from those outlined in the Shappio Terms of Service. Please refer to the payment terms and conditions provided by your Shappio partner for more information.

  1. Shappio retains the right to charge Subscription Charges and Transaction Fees without advance notification.
  2. The Service can be billed monthly, quarterly (3 months), semi-annually (6 months), or annually (12 months), according to your package selection.
  3. Any outstanding Fees will be charged to you on the Billing Date, and an invoice will be sent to the store owner via email and displayed on the billing page of your store's admin area. You will be given approximately two weeks to raise and settle billing disputes.
  4. If we cannot process the payment of Fees, we reserve the right to make multiple attempts to charge you the Applicable Fees using the Stored Card.
  5. We reserve the right to suspend access to your Account and the Services if payment of Fees cannot be processed within 30 days of our initial attempt. Your Account will be reactivated upon payment of any outstanding Fees. You may be unable to access your Account or store during the suspension period.
  6. Shappio may deny access to the admin area, restrict the viewing of received orders, or terminate your store if the Subscription Charges or Transaction Fees are unpaid for 60 days after the due date.
  7. By using Shappio's services, you agree that all charges are non-refundable.

Modifications to Prices

Customers who purchase Shappio services through an authorized partner may be subject to different pricing terms than those outlined in these terms and conditions.

  1. Prices for using Shappio may be changed at any time by Shappio upon providing 14 days' notice to its customers. Customers of Shappio will be notified of any changes to prices by posting them on the Shappio website or the administration menu of their Shappio store.
  2. Shappio is not responsible for any damages or losses incurred by you or any third party due to modification, price change, suspension, or discontinuance of the Service.